Examples of Customer Relationship Mismanagement
1. "Outrage at energy company howler" [expired link]
< http://www.news.com.au/common/story_page/0,4057,11652324%255E2862,00.html >
"A Melbourne man is seeking an apology from energy company TXU after it
sent him a letter addressed to 'Paranoid Fool'"
2. "Shock over 'strangling' tax letter"
< http://news.bbc.co.uk/1/hi/england/bristol/2952928.stm >
"A woman who contacted the Inland Revenue for help was stunned when
officials wrote back calling her 'Mrs Deserves-Strangling'"
3. "Home Office enquiry into 'racist' letter"
< http://news.bbc.co.uk/1/hi/england/1875640.stm >
"The Home Office has promised an urgent investigation into letters it sent
to a Nottingham asylum seeker addressing him as 'Mr Paki'"
4. "Valentines cards prove the wrong medicine"
< http://www.abc.net.au/news/newsitems/200502/s1310598.htm >
"A pharmaceutical company that sent anonymous Valentine's cards to Dutch
gynaecologists in a publicity stunt has been forced to apologise for
sparking family rows"
5. "Insurer apologises over letter gaffe"
< http://news.bbc.co.uk/1/hi/business/2124713.stm >
"Insurance giant Scottish Widows has apologised after sending out 100
letters offering health cover to people it knew had died"
6. "NTL admits billing letter blunder"
< http://www.theregister.co.uk/2003/07/28/ntl_admits_billing_letter_blunder/ >
"NTL has apologised after sending out 800 letters by mistake to customers
demanding payment on 'overdue' accounts"
7. "Global village"
< http://smh.com.au/articles/2005/06/10/1118347599380.html >
"Customers who rang the helpline of one of Britain's biggest cable TV
companies were shocked to be told to 'f--- off'"
